Protecting Your Information
Caring Joy Support Services Pty Ltd (ABN to be confirmed) is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Health Records Act.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information. As a healthcare provider, we understand the sensitive nature of the information we handle and take our privacy obligations seriously.
By using our services, you consent to the collection, use, and disclosure of your information as described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
- Personal identification details (name, date of birth, address, contact information)
- Health information necessary for providing care services
- Medicare and healthcare identifier details
- Emergency contact and next of kin information
- NDIS participant numbers and plan details where applicable
- Payment and billing information
- Records of services provided and care notes
How We Use Your Information
- To provide and coordinate your healthcare and support services
- To communicate with you about your care and appointments
- To share relevant information with other healthcare providers involved in your care (with your consent)
- To process payments and manage billing
- To comply with legal and regulatory requirements
- To improve our services and maintain quality standards
- To respond to your enquiries and feedback
Disclosure of Information
- Other healthcare providers involved in your care (with your consent)
- Government agencies as required by law (e.g., Medicare, NDIS)
- Emergency services in case of a medical emergency
- Our professional advisers and insurers where necessary
- Any other party with your express consent
Data Security
- Secure electronic systems with password protection and encryption
- Physical security measures for paper records
- Staff training on privacy and confidentiality obligations
- Regular reviews of our security practices
- Secure disposal of information no longer required
Access & Correction
Under the Australian Privacy Principles, you have the right to:
Access Your Information
Request access to the personal and health information we hold about you.
Correct Your Information
Request correction of any information that is inaccurate, incomplete, or out of date.
Know How It's Used
Ask how your information has been used or disclosed over a specified period.
Withdraw Consent
Withdraw consent for certain uses of your information (though this may affect our ability to provide services).
To make a request, please contact us using the details below. We may need to verify your identity before processing your request. In some circumstances, we may refuse access or correction in accordance with the Privacy Act.
Complaints
If you believe we have breached your privacy or have a complaint about how we have handled your personal information, please contact us. We take all complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact Us
For any questions about this Privacy Policy or to make a privacy-related request, please contact us:
Caring Joy Support Services Pty Ltd
This Privacy Policy was last updated in January 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to our clients.
Have questions? Contact us